CLOUD HOSTED PBX
Hosted PBX or cloud-based phone systems, is a communication technology that allows businesses to make and receive phone calls over the internet. Instead of relying on traditional on-premises phone systems, a hosted cloud solution leverages the power and flexibility of cloud computing to deliver voice services. Here are some key aspects of Hosted PBX technology:
- Cloud-Based Infrastructure: VOIP Hosted Cloud solutions utilize cloud infrastructure to handle the routing, management, and processing of voice calls. This eliminates the need for businesses to maintain and manage physical phone systems on their premises.
- Scalability and Flexibility: Cloud-based phone systems offer scalability, allowing businesses to easily add or remove phone lines as their needs change. This flexibility is particularly beneficial for growing businesses or those with fluctuating call volumes.
- Cost Efficiency: Hosted cloud solutions often have lower upfront costs compared to traditional phone systems. Instead of investing in expensive hardware and infrastructure, businesses typically pay a monthly subscription fee for the service. Additionally, maintenance and upgrades are typically handled by the service provider, reducing ongoing maintenance costs.
- Geographic Flexibility: With VOIP Hosted Cloud technology, employees can make and receive calls from anywhere with an internet connection. This enables remote work, multi-site connectivity, and mobility for businesses with distributed teams or multiple office locations.
- Advanced Features and Integration: Hosted cloud solutions often provide a wide range of advanced features, such as voicemail, auto-attendants, call forwarding, call recording, and integration with other business tools like CRM systems. These features enhance communication capabilities and improve overall efficiency.
- Reliability and Redundancy: Cloud-based phone systems are designed to be highly reliable, leveraging redundant infrastructure and multiple data centers to ensure minimal downtime. Service providers typically have robust backup systems in place to maintain continuity of service.
SIP TRUNKS
Onsite PBX refers to a traditional phone system that is physically located and managed on the premises of a business. Unlike hosted cloud-based solutions, an onsite PBX requires businesses to purchase and maintain the necessary hardware and software infrastructure to handle their phone system requirements. Here are some key aspects of an onsite PBX:
- Ownership and Control: With an onsite PBX, the business has full ownership and control over the phone system. This means they can customize and configure the system according to their specific needs and preferences.
- Physical Infrastructure: An onsite PBX typically consists of physical hardware, such as a PBX server, telephony cards, and other necessary equipment. This hardware is usually installed and maintained on the business premises.
- Upfront Costs: Implementing an onsite PBX often involves significant upfront costs for purchasing the necessary hardware and software licenses. Additionally, businesses are responsible for ongoing maintenance, upgrades, and repairs.
- Scalability and Capacity: An onsite PBX has a fixed capacity, which means it may require additional hardware or upgrades to accommodate business growth or increased call volume. Scaling an onsite PBX can be more complex and time-consuming compared to cloud-based solutions.
- Geographic Limitations: Onsite PBX systems are typically confined to the physical location where they are installed. If a business has multiple office locations, separate PBX systems may be needed, resulting in increased complexity and management efforts.
- Maintenance and Support: With an onsite PBX, businesses are responsible for maintaining and troubleshooting the system. This can involve monitoring, configuring, and updating hardware and software components, as well as managing telecommunications infrastructure.
- Reliability and Redundancy: Onsite PBX systems can provide a high level of reliability and call quality when properly set up and maintained. However, they may be more susceptible to power outages, hardware failures, and other local infrastructure issues.
AI ENABLED riders
Along with the VoIP Technology we also provide some advanced AI features which help businesses looks professional.
Here are some key aspects:
- IVR (Interactive Voice Response): IVR is a telephony technology that allows callers to interact with a computerized system through voice or keypad inputs. It uses pre-recorded voice prompts and menus to provide options for callers to navigate and access specific information or services. IVR systems can be customized to guide callers through various menu options, route calls to the appropriate departments, or provide self-service functionalities.
- Music on Hold: Music on hold is a feature that plays recorded music or audio messages to callers who are placed on hold during a phone call. It is designed to keep callers engaged and provide a pleasant experience while they wait for assistance. Music on hold can also be combined with promotional messages or announcements to inform callers about new products, services, or upcoming events.
- Call Greeting: A call greeting, also known as an auto-attendant or virtual receptionist, is a recorded message that plays when a call is answered. It provides callers with a professional introduction to the business and offers options for routing the call to the appropriate department or extension. Call greetings can be customized to include specific information, such as business hours, menu options, or frequently asked questions.
- Time Condition: Time condition is a feature that allows businesses to define call routing rules based on specific time periods. It enables businesses to handle calls differently based on the time of day, day of the week, or holidays. For example, during business hours, calls may be routed to a receptionist or specific departments, while after-hours calls may be redirected to voicemail or an on-call representative. Time condition settings can help manage call flows and ensure calls are handled appropriately based on the time and day.
These features are commonly used in phone systems to improve call management, enhance the caller experience, and streamline call routing within businesses.